Account Recovery (Ubisoft is no help)

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Mantooth
highway camper
highway camper
Posts: 1
Joined: 21 Jan 2016 13:10
Owned TM-games: TMUF

Account Recovery (Ubisoft is no help)

Post by Mantooth » 21 Jan 2016 13:48

It's been so long since I've played the game that I've forgotten my username and password. The email used at the time is no longer active. Oddly enough though I did find the email receipt from my purchase of the game.

Your Order:
Order Number: 811641
Product: TrackMania United Forever Star Edition
Date: 31/01/2010
Price: 39,99 USD
I also have the original email account used and the player key, but do not want to post it here.

Per the forum, I reached out to Ubisoft and their response was:
"I am unable to look up the order number since the order was not made through us. The email you provided is also not attached to any uplay account."

This is true as I did not purchase it through them back in 2010.

How can I retrieve my login info?

Alinoa
Developer
Developer
Posts: 1415
Joined: 18 Apr 2007 16:32

Re: Account Recovery (Ubisoft is no help)

Post by Alinoa » 28 Jan 2016 09:09

From which email address and Uplay login did you contact the Ubisoft support?
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tmtp://#join=serverlogin

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