Failing to buy the game

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Roodvlees
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Failing to buy the game

Post by Roodvlees » 16 Aug 2011 23:16

1. I want to play the new trackmania beta, so I tried buying Trackmania 2. But it keeps saying "payment refused, contact support". But how do I contact support? I cannot find any contact link or e-mail adres... My credit information is fine, I actually bought something with my credit card to test it.

2. It's a shame there was no pre-order option, then I'd be playing the game by now.

3. I cannot find any method to contact Trackmania, even on this forum the only way to ask something is through a freaking post :(

Ed
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Re: Failing to buy the game

Post by Ed » 16 Aug 2011 23:22

i feel you bro, same thing here, gota luv how they tell you to contact support but fail to give any support info. they needed to be more prepared for this.
Preorder would have solved alot of this like you mentioned.

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dustyjo
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Re: Failing to buy the game

Post by dustyjo » 16 Aug 2011 23:33

But this IS the preorder...
Image
-dustyjo Happy TrackManiac since Dec. 2004

djarrett
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Re: Failing to buy the game

Post by djarrett » 16 Aug 2011 23:58

Roodvlees wrote:1. I want to play the new trackmania beta, so I tried buying Trackmania 2. But it keeps saying "payment refused, contact support". But how do I contact support? I cannot find any contact link or e-mail adres... My credit information is fine, I actually bought something with my credit card to test it.

2. It's a shame there was no pre-order option, then I'd be playing the game by now.

3. I cannot find any method to contact Trackmania, even on this forum the only way to ask something is through a freaking post :(
Try this link
http://us-maniaplanet.gamesplanet.com/s ... nia-canyon
then click:
Need Help?
lower left side of page,
it will open new page then click:
03. Payment refused

Ed
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Re: Failing to buy the game

Post by Ed » 17 Aug 2011 02:20

Guess I will try in the morning, still not working here :( Tomorrows another day hopefully I will be playing Canyon :) cya there soon :)

Xymph
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Re: Failing to buy the game

Post by Xymph » 17 Aug 2011 05:51

Use the ManiaPlanet forums for this folks. Nadeo is busy enough already trying to fix these problems without having to look into two different places.
Developer of XASECO for TMF/TMN ESWC & XASECO2 for TM²: see XAseco.org
Find your way around the Mania community from the TMN ESWC hub, TMF hub, TM² hub, and SM hub

ScraPpy
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Re: Failing to buy the game

Post by ScraPpy » 17 Aug 2011 05:53

So I`m not sure what is going on...I gave my email and then to box 3 which was Red. I pressed enter.
Nothing happened,and (just to be clear). I know there is a backup line.

However will we just get timed out and have to try again..or do we just wait for something to happen.??
I just want to know if I should keep trying or go on with.. whatever.

Kind of exciting in a let down sorta way...its coming. :gobananas: ..its coming. :3 ..OK now wait :(
A
R
G
H
! :ftw:
Ok il check the Maniaplanet forums :)

Roodvlees
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Re: Failing to buy the game

Post by Roodvlees » 17 Aug 2011 10:11

Try this link
http://us-maniaplanet.gamesplanet.com/s ... nia-canyon
It says "cannot buy from here". So they prolly don't allow people from europe to buy in the us.

jamie_macdonald
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Re: Failing to buy the game

Post by jamie_macdonald » 17 Aug 2011 10:32

I got mine from the UK variant last night with no issues, this may have been before the traffic increased though. May be worth giving that one a shot?

http://uk-maniaplanet.gamesplanet.com

EDIT: OK it seems like an automatic re-direct, it's not actually available on the store, sorry.

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