[info] The Online Distributed version of TrackMania: United

Answers to the most commonly asked questions with both user created and official tutorials

Moderator: TM-Patrol

User avatar
BLaHiTiS
lord of the roads
lord of the roads
Posts: 3331
Joined: 12 Aug 2005 15:46
Owned TM-games: tmu tmo tms tmn
Manialink(s): muxitis
Location: Hasselt, Limburg, Belgium
Contact:

[info] The Online Distributed version of TrackMania: United

Post by BLaHiTiS » 11 Nov 2006 11:53

As you know, Nadeo, Focus Home Interactive, Metaboli and Gamesplanet have collaborated in delivering 10.000 copies of TrackMania: United in digital form.

How is this version distributed ?

Potential buyers of this online version can start their purchase and subsequent download from the following site as long as the 10.000 copies arn't sold out:

http://tmu.gamesplanet.com/campagne/pro ... Trackmania

- You need Visa, Visa elektron (not blocking internet purchases by your bank) or MasterCard
- When you filled in your data, please wait a moment befor your download link appears.
- Make sure you fill in the correct email adress in order to receive the following:
- A mail to confirm your purchase
- A very important mail with 2 keys needed to activate and install/play your game.

note: You can download your copy of trackmania United 3 times. Please store it in a safe place after download. Burn it on an important data disc.... You can always mail supportdownload.focus@metaboli.com to request more download in case it's needed.

The contents and nature of this package

- The downloaded file (about 900mb) is the complete TrackMania: United game installer
- No client software (like steam) required. The protection software is built into the game and needs an online activation key only.
- The manual can be downloaded here.
- The box art (with metaboli logo) can be downloaded here.

So as you can see above: Focus allows you to back up your game and even has a special version of the game manual + box cover for you if you want to enclose your digital download in a custom dvd box.

Information about the included keys for owners of the digital version

As already told, you will receive 2 distinct keys in an email that belongs to your digital purchase of TrackMania: United.

- The first key is a game/Multiplayer key that looks like this:

XXXX-XXXX-XXXX-XXXX-XXX

This key is used by the game itself to identify your purchase. It legitimates you on the Nadeo Masterservers so you can play online, view manialinks, upload and download your tracks etc...

At first install, you will have to insert that key in the window presented befor you go to the game's launcher where you can configure system options like graphics and audio for the first time. After you filled this in, the game will already contain your code which will be presented the first time you are passing the protection system and are finding yourself in the game menu's of which we will speak later.

Important: It can't be pressed enough: As with regular boxed versions of TrackMania in the past, this key will be tied to one login, password and e-mail adress only. On first install of the game, this information will have to be filled in after you are passed the protection system (ingame).

When you reinstall the game later, keep in mind that you need to remember your key, login, password and e-mail adress.

- The second key is a static protection key that activates and authorizes your purchase online on a protection server. (handed by Focus)

This key is the one that looks like :

XXXXXXX-XXXXXXX-XXXXXXX-XXXXXXX

This is the key that has to be filled in on the first field presented by the protection system that shows after installing and starting the game for the first time after the launcherscreen.
You will be able to activate this key automaticly after filling it in from your mail and pressing ok.

The Game will then start. (it's important to fill in your login/password/email/coutnry information that is permanently tied to key 1 (the multiplayer key) then.

Important notes

Focus Home interactive gives you the right to use your protection/activation key to install your game 3 times in a row, or to install on 3 computers. After that, you will need to contact supportdownload.focus@metaboli.com to request new authorizations for installing the game.

The Game/Multiplayer key is parmanently accessible as long as you remember the login information you provide the first time. (keep this info in a safe place)

Never forget to mention your order number if you are requesting a new key, or a new download. If you are mailing from an other adress, you also need to supply support with the email adress that you used to urchase your copy.
Last edited by BLaHiTiS on 22 Nov 2006 10:32, edited 7 times in total.
Image

  • MB:Asus P8 H61
  • CPU:Intel i5 2400
  • RAM:8 Gb
  • GFX:Asus GTX-580 (1500mb DDR5) - Forceware 75.33
  • DirectX: June 2011
  • SND:Realtek HD on mobo
  • OS:Windows 7 SP1- Home Premium
[/size]

Marck
happy cruiser
happy cruiser
Posts: 113
Joined: 19 Apr 2006 16:24
Location: Germany

Post by Marck » 12 Nov 2006 03:24

Thank you very much for clarifying this.
Focus Home interactive gives you the right to install your game 3 times with the protection key. After that, you will need to contact supportdownload.focus@metaboli.com to request new authorisations for installing the game.
Because of this, I won't purchase this downloadable version of TMU. I don't feel like paying the same price as for the full retail product without having the same options.

Apart from not getting any physical media or manuals, my main concern is with the fact that I would going to be dependent on the good will of a distributor when installing the game more than three times. Even if Focus would grant an unlimit renewal of the authorisation in their terms of service (which they don't right now), nobody is able to guarantee that Focus Home Interactive will continue to provide their service in the future.

The retail version is not going to have such constraints as far as I understand. I would only purchase a limited version of this product if the difference was also reflected in its price.

Well, I will see you in TMU not before February then.

FeyRegy
pedestrian
pedestrian
Posts: 10
Joined: 01 Jan 2007 16:11
Owned TM-games: TMU
Location: Netherlands

Post by FeyRegy » 01 Jan 2007 16:44

Is there any way i can get TMU to download and pay by wiretransfer, or any other online payment(like moneybookers, NO paypal!)? Because i dont have access to a credit card.

User avatar
Rhox
pedestrian
pedestrian
Posts: 11
Joined: 05 Jan 2007 10:00
Owned TM-games: TMN,TMNF,TMU,TMUF
Location: Belgium - Antwerp - Merksem

Pay and download separately

Post by Rhox » 05 Jan 2007 12:27

I've a question before I will pay and download TMU online.

I don't have any creditcard to pay online.
But a friend of me can and will do it.
But I don't want to download it at his place.
he doesn't have a DVDwriter.

So my question is: can I pay on one location and donwload it later at my home?
Or does the download start directly after paying it?

Hope there's a fast answer, so I can play TMU quickly :)

Many thanks.

Greetz
Rhox
Image

User avatar
Leak
speedy pilot
speedy pilot
Posts: 497
Joined: 13 Aug 2005 10:01
Owned TM-games: TMO, TMS, TMU
Location: Linz, Austria
Contact:

Re: Pay and download separately

Post by Leak » 05 Jan 2007 13:50

Rhox wrote:So my question is: can I pay on one location and donwload it later at my home?
Or does the download start directly after paying it?
Yes. No.

The download-link is in the mail that you get after purchasing the game, which also contains your keys.

So just buy it anywhere you want, then head home, read that mail and follow the download-link in it... :)

User avatar
Rhox
pedestrian
pedestrian
Posts: 11
Joined: 05 Jan 2007 10:00
Owned TM-games: TMN,TMNF,TMU,TMUF
Location: Belgium - Antwerp - Merksem

Post by Rhox » 05 Jan 2007 14:57

Thanks for the fast reply :)
Image

User avatar
Rhox
pedestrian
pedestrian
Posts: 11
Joined: 05 Jan 2007 10:00
Owned TM-games: TMN,TMNF,TMU,TMUF
Location: Belgium - Antwerp - Merksem

Post by Rhox » 06 Jan 2007 03:16

Rhox wrote:Thanks for the fast reply :)
And I'm in :)
Finaly TMU :)
Image

User avatar
Ricardo Rix
Pit Crew
Pit Crew
Posts: 49
Joined: 28 Mar 2006 15:09
Owned TM-games: TMU, TMN
Contact:

supportdownload.focus@metaboli.com

Post by Ricardo Rix » 19 May 2007 17:52

I need some more TMU keys, but I've heard nothing in a week from supportdownload.focus@metaboli.com - not even any automated email reply.

Please Help. Thanks.
Image

User avatar
Ricardo Rix
Pit Crew
Pit Crew
Posts: 49
Joined: 28 Mar 2006 15:09
Owned TM-games: TMU, TMN
Contact:

Post by Ricardo Rix » 20 May 2007 20:08

ok I've heard back from metaboli, seems I needed 2 more days patience. :D
Image

jphilapy
highway camper
highway camper
Posts: 1
Joined: 14 Nov 2007 13:07
Owned TM-games: TMU

Re: [info] The Online Distributed version of TrackMania: United

Post by jphilapy » 14 Nov 2007 13:10

You said: "or to install on 3 computers."

Does this mean I can install the game on up to 3 computers at one time in my own network?

Also I bought this game last night. I would like to know why it says my activation code has already used all of it's activations when I have never activated it? I emailed tech support but I have no reply yet.

Jeff

Smoses
highway camper
highway camper
Posts: 3
Joined: 09 Dec 2006 19:34
Location: Michigan, USA
Contact:

Re: [info] The Online Distributed version of TrackMania: United

Post by Smoses » 16 Apr 2008 23:18

One of my hard drives recently crashed leaving me without my download of TMU. Is the only place to re-download the install file from my personal email link? If so, does anyone know what the subject of the email was so I could find it amid the mass of emails I have?

I luckily saved my serial and key info on my still living hard drive, though, so if all else fails, I can probably still email that support address and get a new download link, right? I just feel so lost without my TrackMania United :cry:

gatorvalle
wheelbarrow operator
wheelbarrow operator
Posts: 16
Joined: 28 Dec 2008 13:06
Owned TM-games: TMUF
Location: Vancouver, Canada

Re: [info] The Online Distributed version of TrackMania: United

Post by gatorvalle » 28 Dec 2008 14:24

One of my hard drives recently crashed leaving me without my download of TMU. Is the only place to re-download the install file from my personal email link? If so, does anyone know what the subject of the email was so I could find it amid the mass of emails I have?

I luckily saved my serial and key info on my still living hard drive, though, so if all else fails, I can probably still email that support address and get a new download link, right? I just feel so lost without my TrackMania United :cry:

Same problem, I re-formatted my computer thinking I saved back up's for every of my desktop games. When I re-installed my games I noticed TMU was not there.

I tried to google "trackmania.exe" - "trackmaniasetup.exe."
and nothing, I then tried to do the Warcraft trick :wink: I looked for the TMU demo.exe thinking maybe I could just type in my account name, account email & account keycode to re-install the game...but that did not work either...I could not find proper demo and did not want to download torrent .iso

I have emailed the support link over the Christmas holiday weekend (in canada) and I received this email. I have posted it for others who find themselves in same problem. I have added questions and my concerns in RED for areas I do not fully understand.

Keep in mind, nothing in their email helps me at all, and only makes me regret not buying retail box version. For the price of money many gamers pay to play this game staff support should be 24/7 or at least US/EU IRC support channel Only option they give is "hit reply" :gobananas:


From: _@hotmail.com
To: supportdl.focus@gamesplanet.com
Subject: RE: My TMNF game has been accidently deleted [XXXXXX:XXXXXX]
Date: Sat, 27 Dec 2008 09:58:34 -0700


My information:


Order Number: XXXXXX
Product: TrackMania United Forever
Date: XX/12/2008
Price: 39,99 USD
Account used: _@hotmail.com



My problem:



I recently reformatted my computer and did not properly save my copy of Track Mania United onto a CD/DVD iso.

I do have my gamekey code for the game. How do I re-install Track Mania United? I need re-download link.

*Simple problem, simple request..simple solution no? :roflol:







--------------------------------------------------------------------------------
From: supportdl.focus@gamesplanet.com
To: _@hotmail.com
Subject: RE: My TMNF game has been accidently deleted [XXXXXX:XXXXXX]
Date: Sat, 27 Dec 2008 17:48:28 +0100

[English-speaking customers, if you do not find an answer to your question or problem in the list below, please REPLY to this e-mail and our Customer Support Team will contact you as soon as possible. If you do not reply to this email your query will be considered as solved.]

[Deutschsprachige Kunden, weiter unten in dieser Email finden Sie einen 'Erste Hilfe'-Text mit Antworten auf häufig gestellte Fragen und weiteren Anweisungen zum direkten Kontaktieren des Supports, falls die 'Erste Hilfe' Ihr Problem nicht lösen konnte.]

[Utilisateurs Français, vous pouvez trouver une version Française de ce texte plus bas. Veuillez répondre à cet email si votre problème n'est pas résolu par les réponses offertes ici. Si vous n'y répondez pas, votre problème sera considéré comme résolu.]


*****English Version*****


Dear customer,

In order to provide the fastest possible help, please find below answers and solutions for the most common questions and problems encountered with Buy & Download purchases.

If you do not find an answer to your question or problem in this list, please REPLY to this e-mail and our Customer Support Team will contact you as soon as possible.

Please note: You must use your email’s REPLY button to respond to this email, otherwise you will receive this response again. * I did..twice in 6 hours

A. Download and Installation Instructions
B. Activation Instructions
C. Gameplay problems


A. Download and Installation Instructions

Upon successful purchase of a game, you will find the link(s) for downloading the game files on the screen and in the confirmation mail. If you have not received this email, please check your spam filter. If the email is not there either, please contact Customer Support and provide us with:
* the email address you have entered when purchasing the game
* the order number, or with the first four and last four digits of your credit card number. *I did two times

We will then resend the confirmation mail as soon as possible.

In most cases, our games will use a Download Manager, which will download all necessary installation files for your game. *what? In some cases however, we may provide direct download links to the individual game files. Please refer to the sections below for details.


Games with Download Manager (DLM)

1. Click on the ‘Download‘ link in your confirmation mail in order to install the DLM.

2. Depending on your web browser, you may launch the DLM directly by clicking on the ‘Run” button, or you may have to save the DLM.exe file on your hard drive first and then execute it by double-clicking the file.

3. In the DLM window, click on ‘Browse‘ and choose the folder (or make a new one) the installations files will be saved to. DO NOT save the files directly to the desktop - you must specify a folder, or the installation will not work!

4. Click on ‘Start Downloading’

5. When the download has terminated, a message window will ask you whether you want to install the game now or later.

6. If you want to install the game at a later time, just run the .exe-file in the download folder. *ok...sound easy enough..like regular .exe setup method


In case of problems with the DLM, please follow the instructions below: *omg

1. Try running the DLM in ‘Admin mode’ – go to Start Menu > Metaboli Downloader > [name of the download] and right-click on ‘Start game downloading”. Then select ‘Run as…‘ (XP) resp. ‘Run as Admin’ (Vista). *wtf?!

2. Certain firewalls and antivirus *I use AVG programs may trigger software conflicts with the DLM – please disable such software (use the Windows firewall instead) and try again. *Like a KeyGen conflict?

3. If you receive the message that a DLM has already been installed for your game, uninstall the DLM (Start Menu > Metaboli Downloader > [name of the download] > Uninstall) and try again. *I just want to race noobs

4. If the DLM still refused to download your game, please REPLY to this email in order to contact our Customer Support Agent directly. *Then can I race noobs?


Games without Download Manager: *WTF?!?!

1. Please download ALL game files listed in the confirmation mail into the same folder on your computer.*YES!Please email me again confirmation email tabernak! To create a folder to download the files into, right-click anywhere on your desktop with your mouse, select 'new' > 'folder' then name it 'Download files' or anything you want.

2. Then open the confirmation email we have sent you and click on the first download link. A window will open asking you to open or save the file. Click on 'Save'. Then you will have to select a destination folder. Click on the arrow on the top of the window, which will open a drop-down list, select 'desktop' and then the folder that you previously created, then click on 'Save' (do not change the file name!). Do the same with the other files (if any) listed in the confirmation mail. Once you have downloaded all files, you can proceed with the installation.

3. Navigate to the download folder, then click on the first file (the .EXE file) to begin the installation. Do not attempt to unpack or to open the .zip or .bin files, the installer will perform the necessary unpacking operations.

IMPORTANT:
For protection against software piracy, the number of authorized download attempts is limited. If you have exhausted your download attempts, you will receive an error message. In that case, please contact the Customer Support and we will grant new download attempts.*...........


Problems and solutions:

1. Internet Downloads may suffer from reliability problems due to bad connections, routing problems and other technical troubles. We recommend you to use a download manager like Internet Download Manager (http://www.internetdownloadmanager.com/download.html) or GetGo http://www.getgosoft.com/download/index.html to download the game. This will allow you to resume a broken or paused download and should prevent the corruption of files. Please do not use the accelerated mode when using those tools, as they won't be working properly. You should also take steps to optimize the download speed, for example shutting down any other programs that actually use your internet bandwidth, cleaning temporary internet files and getting rid of malware. *BLOATWARE lol

2. In certain cases, Firewall and Antivirus software, virtual drives, burner software, emulators etc. may create software conflicts with the installer and create error messages – please deactivate these programs temporarily for the duration of the installation process.

3. Please make sure that, if you have attempted to download the files more than once, the file name for the subsequent download attempts has not been changed – for example, if there is a [1] at the end of the file, just erase the number and the brackets.

4. Some web browsers have trouble recognizing .bin-files and treat them as .zip-files instead, resulting in ‘file not found’ errors during installation. Please make sure the file extensions (.bin, .zip, .exe etc.) of the downloaded files match the extensions shown in the download links.

4. If you receive error messages during the installation process stating missing or corrupted files, please re-download the files again, using a download manager. (see 1.).

5. If the download still does not work properly, please REPLY to this email in order to contact our Customer Support Agent directly.



B. Activation Instructions

In order to prevent software piracy, our games are protected by a copy protection system. There are many different systems in existence and due to the different game publishers’ choices you may encounter either Trymedia, Starforce, SecuRom, TAGES or Exent copy protection. All those systems have in common that they need an active internet connection in order to perform the activation of the software.

Thus all games must undergo an activation process upon the first game launch. In most cases you will have to enter a serial number into an activation dialog box. The serial number will be displayed on screen after the purchase and can also be found in your confirmation mail.

To make things a bit more complicated (and copy protection more efficient), many games that have an online multiplayer mode may also ask for a multiplayer key (can also be referred to as player key or cd key) during or at the end of the installation process or sometimes after the game launch. This key can also be found on screen after the purchase and can be found in your confirmation mail.

If there are both a serial number *do they mean the order number??? and a multiplayer key *yes, I have ready, DO NOT CONFUSE THEM! Make sure you enter the multiplayer key when asked for it during the installation process and the serial number when activating the game upon first launch. Also make sure you enter the keys correctly – copy & paste the number from the screen or confirmation mail into the entry field of the dialog box to avoid typos. For copy protection purposes, the number of activations is limited, usually to three activations.



C. Gameplay problems

If you encounter problems when launching the game or during gameplay, please follow these steps:

1. Check whether your computer matches the system requirements for the game.

2. Update drivers for video and sound card as well as DirectX.

3. Remove all discs from CD/DVD drives, deactivate virtual drives, emulators, burner software etc.

4. If the problem persists, REPLY to this email in order to contact our Support Agent directly.




The online distributor os this game should have an online staf support for the product. A FAQ page with checkmark questions in regards to the gamers problem, in the form of having to place a ticket with your problem(s). I'm sure there are IRC channels for the community, maybe ventrilo support for the community. I just want to race noobs and support a fun game..that's why I bought the game and did not use get game "other way" 8)

:pil

QQ

- gatorvalle
TM Forum Joke Thread 2010>viewtopic.php?f=7&t=16002&start=0
Find me racing on "Canada Zone"servers. Powered by RwR
I work with StadiumCar mk II & Pure using GIMP 2.6 Need any tips or resources, PM me

kegeltje26
pedestrian
pedestrian
Posts: 5
Joined: 26 Jan 2010 14:48
Owned TM-games: TMO, TMS, TMN, TMNF

Re: [info] The Online Distributed version of TrackMania: United

Post by kegeltje26 » 09 Feb 2010 12:18

Is there good protection against warez?

I mean, for the code people could use a keygenerator...

nitro91
highway camper
highway camper
Posts: 2
Joined: 27 May 2010 09:48
Owned TM-games: TMS,TMF

Re: [info] The Online Distributed version of TrackMania: Uni

Post by nitro91 » 27 May 2010 10:05

when do they send the email with the playerkey etc?
i only received one email containing the download link...

User avatar
Alter-Fox
sunday driver
sunday driver
Posts: 59
Joined: 18 Dec 2008 17:31
Owned TM-games: TMUF TMO TMS
Location: Domain Error Species: Electric coyote

Re: [info] The Online Distributed version of TrackMania: Uni

Post by Alter-Fox » 25 Jun 2010 03:15

Where should the Cd-Key be in the confirmation email? My brother bought TMUF online but the confirmation email did not contain a CD-Key.
^My avatar is a FOX - just a different kind.
Check out my music @ http://www.myspace.com/snowfoxden

Post Reply